Talking to your patients about the COVID-19 Vaccine



Questions about provider enrollment? Email:


Medical providers have an important role to play in vaccinating their patients, and staff.  Below are resources to assist you in your planning efforts.


Vaccine Wastage is required to be reported.

When wasting doses, please fill out the Wasted Doses form at All waste must be reported DAILY when administering vaccine.

Pfizer wastage/other wastage reporting:

Pfizer vial contains 6 doses, if provider is to unable draw the 6th dose, this dose is considered a wasted dose and must be reported as a wasted dose using the wastage form attached and emailing or fax 302-739-2555.

If a provider has a question as to whether the vaccine is viable or not, please contact manufacturer (Pfizer/Moderna links below) or Immunizations at 302-744-1060 before determining that the vial/doses are not viable.

Moderna vials contain 14 doses and J&J vials contain 5 doses – if all doses within the vial are not administered, wastage must be reported.

When extracting only booster doses or a combination of primary series and booster doses, the maximum number of doses that may be extracted from either vial presenetaion should not exceed 20 doses. Do not puncture the vial stopper more than 20 times, per Moderna EUA fact sheet (see link and information below). Moderna COVID-19 Vaccine EUA Fact Sheet for Health Care Providers (




CDC Resources:



Pfizer Materials:


Ancillary Supply Kit Information:



Moderna Materials:



Johnson & Johnson Materials:

Healthcare Providers Fact Sheet (updated 10/20/21)



Novavax Materials:



Moderna Call Center:

1-866-MODERNA (1-866-663-3762)

General Moderna Questions

Healthcare Provider Questions (clinical)

Product Quality or Technical Questions

Pregnancy Registry

Note: Call center volume, per Moderna has an approx. call volume of 200 calls/hour during peak operational hours of 8:00 a.m.- 8:00 p.m. EST

Provider Reimbursement

For most providers, Delaware Medicaid (DMMA), and our partner MCOs (Amerihealth Caritas of Delaware and Highmark Health Options) will be using the Medicare Fee Schedule rates for COVID-19 vaccine administration. Additional guidance will be forthcoming for certain providers subject to alternative fee schedules due to federal regulation, such as FQHCs.

Any provider planning to bill for COVID-19 vaccine administration should ensure that they are enrolled DMMA and with both MCOs. See Enroll with DMMA here. See here and here to enroll with MCOs and view CMS GuidanceFind HRSA reimbursement information

Find HRSA Reimbursement Information.

Report Vaccination Violations

Submit complaints about a vaccination provider by using this form, if you think they are violating any of these requirements.

Get More COVID Data

For more data on Delaware COVID cases, testing and outcomes, including demographic breakdowns, go to My Healthy Community