Individuals living with disabilities, or those who have Access and Functional Needs (AFN) face unique challenges in everyday life. But these challenges should not include access to lifesaving services during the COVID-19 pandemic, such as medical care or vaccines. The information below can help you, or someone you are supporting, get access to the accommodations they need.

Person in a wheelchair

Accessibility Statement: Division of Public Health coordinated vaccination events, also called Point of Dispensing or POD sites, that are open to the public meet ADA requirements. Accommodations will be available at the POD site to assist with the vaccination process.

To request accommodations, or if you have questions about accommodations at a vaccination site, contact the DPH Vaccine Call Center at 1-833-643-1715 (press option 3) or email vaccine@delaware.gov.

Anyone who is deaf, hard of hearing, Deaf-Blind or speech disabled can contact DPH by dialing 711 first using specialized devices (i.e. TTY, TeleBraille, voice devices). The 711 service is free and to learn more about how it works, please visit delawarerelay.com.


Accommodations at DPH Vaccination Events

The below listed accommodations are not all-inclusive. If you require an accommodation not listed here, contact the Vaccine Call Center at 1-833-643-1715 (press option 3) or email vaccine@delaware.gov for more information.

  • Accommodations for persons with visual impairment include large print materials, and magnifiers.
  • Accommodations for persons who are deaf or hard of hearing include on-site access to a free FEMA website that provides Video Remote Interpretation for American Sign Language, a portable voice/sound amplifier, a device to augment hearing aids in large rooms, a dry erase white board, clear face masks, and Picture Exchange Communications (PEC) symbols and board and other picture communication tools.
  • Accommodations for persons with communications challenges (including older residents who may have speech processing issues and those with cognitive impairments) include clear face masks, PEC symbols and boards, and other picture communication tools.
  • Accommodations for persons with mobility impairments include wheelchairs. Additionally, restroom facilities are wheelchair accessible.
  • Accommodations in general include asking someone to help you in whatever way you need (reading something, guiding them, pushing a wheelchair).

Accommodations at Curative Vaccination Sites (primarily Delaware Technical Community College sites)

You can contact the Curative Customer Support Line at 888-702-9042, or email them at support@curative.com.

*Pharmacies, medical providers, and community-based organizations are responsible for providing accommodations at their sites or events. If you are seeking vaccination at these locations, you should contact them directly regarding accommodations.


FAQs for Individuals With Disabilities and Access and Functional Needs

The below listed accommodations are not all-inclusive. If you require an accommodation not listed here, contact the Vaccine Call Center at 1-833-643-1715 (press option 3) or email vaccine@delaware.gov for more information.

Where can individuals with disabilities go to get the vaccination? Who do I contact to schedule this?

Persons 12+ and older with an intellectual, developmental or physical disability should contact their physician or a hospital system (if you receive services there) first. If your physician is not vaccinating, they will refer your name to a hospital system who will reach out to either schedule you or advise you how to get on their waitlist.

Going through a medical provider or hospital system is the best way for those with underlying health conditions to be vaccinated as your providers are very familiar with your conditions and often have the accommodations you need in place. Anyone 12+ can also be vaccinated at a pharmacy or state coordinated event. You are encouraged to check with a pharmacy directly to identify their accommodations, or if signed up for the state’s waitlist, contact the DPH Vaccine Call Center to inquire about accommodations that are available when you receive an invitation to schedule an appointment at a state-coordinated event. The Vaccine Call Center can be reached at 1-833-643-1715 (press option 3) or vaccine@delaware.gov.

How can I let someone know that I may require assistance or accommodations to register, fill out forms and/or complete any part of the process to get the vaccine?

Contact the DPH Vaccine Call Center at 1-833-643-1715 (press option 3) or email vaccine@delaware.gov with requests regarding accommodations needed at the vaccination site. If you have a disability and need an accommodation for a vaccination appointment you have already made, you can also call the Aging and Disability Resource Center at 1-800-223-9074.

If I have a visual impairment is there anyone who can help me? Which sites will provide assistance?

DPH-coordinated vaccination sites (drive-thru or indoor sites) that are open to the public meet ADA requirements. Accommodations will be available at the site to assist with the vaccination process, including large print materials. Contact the DPH Vaccine Call Center at 1-833-643-1715 (press option 3) or email vaccine@delaware.gov to request accommodations at a state-coordinated vaccination site.

The State’s vaccinating partner Curative can help coordinate accommodations at its sites in Delaware (primarily Delaware Technical Community College). Contact their customer support line at 888-702-9042, or email them at support@curative.com with questions about accommodations available at their sites.

How can I get vaccinated if I am unable to leave home due to a disability?

DHSS, through the Division of Public Health, is administering vaccines and is partnering with County Paramedics, hospital systems, in-home nursing services and other partners, to ensure that all individuals who are unable to leave their homes due to a disability have access to vaccine. Contact the Vaccine Call Center at 1-833-643-1715 (press option 3) or email vaccine@delaware.gov to ask about vaccination opportunities if you are unable to leave your home.

How can I access the vaccine if I do not drive/have transportation?

The Division of Public Health is currently exploring options for assisting members of the general public with their transportation needs. Eligible Delaware Medicaid clients in need of non-emergency transportation should contact Modivcare at 1-866-412-3778. You can also contact your case manager from your Managed Care Organization (Highmark or Amerihealth Caritas) for assistance with Modivcare transportation.

If you are unable to leave your home due to a disability, you should contact the Vaccine Call Center at 1-833-643-1715 (press option 3) or email vaccine@delaware.gov to ask about options for vaccination in your home.

Will the state vaccination drive-thru or indoor sites be accessible?

All DPH-coordinated vaccination sites (drive-thru or indoor sites) that are open to the public meet ADA requirements. Accommodations will be available at the site to assist with the vaccination process, including:

  • Accommodations for persons with visual impairment include large print materials, and magnifiers.
  • Accommodations for persons who are deaf or hard of hearing include on-site access to a free FEMA website that provides Video Remote Interpretation for American Sign Language, a portable voice/sound amplifier, a device to augment hearing aids in large rooms, a dry erase white board, clear face masks, and Picture Exchange Communications (PEC) symbols and board and other picture communication tools.
  • Accommodations for persons with communications challenges (including older residents who may have speech processing issues and those with cognitive impairments) include clear face masks, PEC symbols and boards, and other picture communication tools.
  • Accommodations for persons with mobility impairments include wheelchairs. Additionally, restroom facilities are wheelchair accessible.
  • Accommodations in general include asking someone to help you in whatever way you need (reading something, guiding them, pushing a wheelchair).

Contact the DPH Vaccine Call Center at 1-833-643-1715 (press option 3) or email vaccine@delaware.gov with questions regarding accommodations at the vaccination site.

The State’s vaccinating partner Curative can help coordinate accommodations at its sites in Delaware (primarily Delaware Technical Community College). Contact their customer support line at 888-702-9042, or email them at support@curative.com regarding questions about accommodations available at their sites.

If I go to the state vaccination site, will I have to get out of the vehicle to receive the vaccine?

It depends. For drive-thru vaccination sites, it is unlikely that a person would have to exit the vehicle to receive a vaccination. You should wear clothing that easily allows access to the upper arm closest to the door of the vehicle, without you needing to remove many layers. For inside events, you will have to get out of your vehicle and go into the building to get your vaccine. Contact the site organizer or DPH Vaccine Call Center at 1-833-643-1715 (press option 3) or email vaccine@delaware.gov if you have questions about the layout, setup or needed accommodations. For questions about accommodations at Curative indoor sites (primarily Delaware Technical Community College sites) call 888-702-9042, or email them at support@curative.com.

If I am considered both an essential worker and a person with a disability how do I get the vaccination the quickest?

All persons 12+, including essential workers and persons with intellectual, developmental or physical disabilities, are eligible for the vaccine. You should take whichever option is available to you first. Anyone 12+ regardless of disability or employment status can get the vaccine from pharmacies, medical providers, hospital systems, or community-based organizations – or sign up for the state’s waitlist. However, DPH is asking medical providers to prioritize their patients with high-risk health conditions (including those with disabilities) listed on the Medical Providers page. If you are essential worker, you should look for further information from your employer about plans to get employees vaccinated. Some employers are partnering with hospitals or pharmacies to provide onsite vaccination, while others are vaccinating staff using their occupational health or medical staff. You should take the first vaccination opportunity you are able to get.

I will be a seated passenger in a wheelchair, securely tied down in the vehicle. Does this impact my ability to get a vaccine?

No. DPH-coordinated vaccination sites that are open to the public meet ADA requirements. Accommodations will be available at the vaccination site to assist with the vaccination process, which may include the ability for a vaccinator to enter a bus or van to administer the vaccine at a drive-thru site. Contact the Vaccine Call Center at 1-833-643-1715 (press option 3) or email vaccine@delaware.gov with questions regarding needed accommodations at the vaccination site. For questions about accommodations (including wheelchair access into facilities and restrooms) at Curative indoor sites (primarily Delaware Technical Community College sites) call 888-702-9042, or email them at support@curative.com.

I drive a raised vehicle, which puts my arm very high. Will the vaccinator still be able to reach my arm to give me a vaccine?

DPH-coordinated vaccination sites (drive-thru or indoor sites) that are open to the public meet ADA requirements. Accommodations will be available at the site to assist with the vaccination process. You will not need to get out of the vehicle if limited mobility prevents you from doing so.

Are there any concerns about having my service animal with me in the car when I arrive for my vaccination appointment for a drive-thru vaccination event?

There are no concerns about having a service animal in the vehicle during state-coordinated drive-thru vaccination sites or indoor event either.


Department of Health and Social Services Initiatives to Serve Persons with Disabilities

Targeted Vaccination Events:

DHSS is working with community partners like Kent-Sussex Industries and Easterseals to make sure these events are accessible and equitable. In late March, DHSS held four vaccination events in New Castle County, one in Kent County and one in Sussex County. Second-dose clinics have been scheduled as well.

The Division of Substance Abuse and Mental Health (DSAMH) is working with all providers for congregate living and groups homes, including sober living, to coordinate participation in these scheduled vaccination events.

Additionally, DHSS is working with community partners to help expand opportunities by holding vaccine events at their locations. DHSS has held meetings with interested partners and is providing technical assistance to those that are looking to expand access to the people they serve in with high-risk underlying medical conditions (formerly phase 1c).

Homebound Vaccination Pilot:

DHSS piloted a vaccination program through its Division of Developmental Disabilities Services, and DART Paratransit in Sussex County to assess the feasibility of having nurses vaccinate individuals who are unable to leave their homes by using Paratransit’s customer roster as the starting point. The pilot primarily vaccinated individuals 65 and older with physical disabilities and their caregivers.

Direct Connections with Clients:

  • The Division for the Visually Impaired (DVI) is calling its consumers and connecting them with vaccination opportunities.
  • The Division of Services for Aging and Adults with Physical Disabilities (DSAAPD) staff have been contacting Division participants to determine interest in receiving the vaccine and identifying barriers to access. DSAAPD community nurses have also been providing home-based vaccinations for agency participants who are unable to leave their homes.
  • The Division of Medicaid and Medical Assistance (DMMA) is partnering with Managed Care Organizations (MCOs) to communicate eligibility criteria and vaccination opportunities and is talking with clients to identify barriers to vaccination (such as transportation or inability to leave home). DMMA is also assisting those 16+ with registering for the state’s waitlist and working with MCOs to facilitate appointments for those who are eligible through their primary care providers or a hospital system.
    DMMA is also communicating to ensure Diamond State Health Plan Plus enrollees (Medicaid-eligible) are aware they have access to transportation via Modivcare.

 


Resources


Report Vaccination Violations

Submit complaints about a vaccination provider by using this form, if you think they are violating any of these requirements.

Get More COVID Data

For more data on Delaware COVID cases, testing and outcomes, including demographic breakdowns, go to My Healthy Community