COVID-19 Vaccine Information for Persons With Disabilities or Access and Functional Needs

Individuals living with disabilities, or those who have Access and Functional Needs (AFN) face unique challenges in everyday life. But these challenges should not include access to lifesaving services during the COVID-19 pandemic, such as medical care or vaccines. The information below can help you, or someone you are supporting, get access to the accommodations they need.

To request accommodations, or if you have questions about accommodations at a vaccination site, contact the DPH Vaccine Call Center at 1-833-643-1715 (press option 3) or email vaccine@delaware.gov.

Anyone who is deaf, hard of hearing, Deaf-Blind or speech disabled can contact DPH by dialing 7-1-1 first using specialized devices (i.e. TTY, TeleBraille, voice devices). The 7-1-1 service is free and to learn more about how it works, please visit delawarerelay.com.

Accommodations at Public Health Clinics

The below listed accommodations are not all-inclusive. If you require an accommodation not listed here, contact the Vaccine Call Center at 1-833-643-1715 (press option 3) or email vaccine@delaware.gov for more information. Please note that some of these services may not be immediately available. You are encouraged to call ahead before attending any Public Health clinic.

  • Accommodations for persons with mobility impairments may include wheelchairs. Additionally, restroom facilities are wheelchair accessible.
  • Accommodations in general include asking someone to support you in whatever way you need (reading something, guiding them, pushing a wheelchair).

The Vaccine Helped Amy Get Back to Work


“Our Family Had to Be Safe”

Homebound Vaccination Program

If you are unable to leave your home because of disability, age or severe illness, DHSS’ Homebound Vaccination Program can bring the vaccine to Delawareans who qualify. Vaccinations will be delivered through a partnership with Delaware independent pharmacies. Please call 1-888-491-4988

Hours

Monday-Friday: 8 a.m. to 8 p.m.
Saturdays: 8:30 a.m. to 6 p.m.


FAQs for Individuals With Disabilities and Access and Functional Needs

The below listed accommodations are not all-inclusive. If you require an accommodation not listed here, contact the Vaccine Call Center at 1-833-643-1715 (press option 3) or email vaccine@delaware.gov for more information.

Where can individuals with disabilities go to get the vaccination? Who do I contact to schedule this?

Persons 5+ and older with an intellectual, developmental or physical disability should contact their physician or a hospital system (if you receive services there) first. If your physician is not vaccinating, ask for a recommendation for a location that may be able to accommodate you or call the DPH Vaccine Call Center 1-833-643-1715 (press option 3) for options.

Going through a medical provider or hospital system is the best way for those with underlying health conditions to be vaccinated as your providers are very familiar with your conditions and often have the accommodations you need in place. Anyone 5+ can also be vaccinated at participating pharmacies. You are encouraged to check with a pharmacy directly to identify their accommodations. Contact the DPH Vaccine Call Center to inquire about accommodations that are available at DPH clinics or standing vaccination sites.

How can I let someone know that I may require assistance or accommodations to find a vaccine, make an appointment, fill out forms and/or complete any part of the process to get the vaccine?

If going to a DPH standing vaccine site, contact the DPH Vaccine Call Center at 1-833-643-1715 (press option 3) or email vaccine@delaware.gov with requests regarding accommodations needed at the vaccination site. If you have a disability and need an accommodation for a vaccination appointment you have already made, you can also call the Aging and Disability Resource Center at 1-800-223-9074. You can also call the DPH Vaccine Call Center with general questions about where to get vaccinated.

How can I get vaccinated if I am unable to leave home due to disability, age or severe illness?

DHSS’ Homebound Vaccination Program can bring the vaccine or boosters to Delawareans who qualify. Vaccinations are being scheduled and delivered through a partnership with Delaware independent pharmacies. To be assessed, please call 1-888-491-4988.

How can I access the vaccine if I do not drive/have transportation?

Eligible Delaware Medicaid clients in need of non-emergency transportation should contact Modivcare at 1-866-412-3778. You can also contact your case manager from your Managed Care Organization (Highmark or Amerihealth Caritas) for assistance with Modivcare transportation.

 


Hear some personal stories from those we have helped.

Emmanuel: Vaccine Reduces Vulnerability

Benjamin: “Instrument of Liberation”

Melissa & Ryan: Doing Everything to Protect Him


Department of Health and Social Services Initiatives to Serve Persons with Disabilities

 

Direct Connections with Clients:

    • The Division for the Visually Impaired (DVI) called its consumers to connect them with vaccination opportunities.
    • The Division of Services for Aging and Adults with Physical Disabilities (DSAAPD) staff contacted Division participants to determine interest in receiving the vaccine and identifying barriers to access. DSAAPD community nurses also provided home-based vaccinations for agency participants who are unable to leave their homes.
    • The Division of Medicaid and Medical Assistance (DMMA) partnered with Managed Care Organizations (MCOs) to communicate vaccination opportunities and talked with clients to identify barriers to vaccination (such as transportation or inability to leave home). DMMA worked with MCOs to facilitate appointments as well.
    • The Division of Developmental Disabilities Services (DDDS) organized drive-thru vaccination events for service recipients and their caregivers, and partnered with DART Paratransit on a homebound vaccination pilot in Sussex County.

 


Resources

Flyer with information about vaccine access for people with disabilities

Flyer

If you know someone who is living with a disability, or has a loved one who is, download and share this flyer to let them know about the resources available.
Download Flyer

Poster with information about vaccine access for people with disabilities

Poster

If you know someone who is living with a disability, or has a loved one who is, download and share this flyer to let them know about the resources available.
Download Poster

Report Vaccination Violations

Submit complaints about a vaccination provider by using this form, if you think they are violating any of these requirements.

Get More COVID Data

For more data on Delaware COVID cases, testing and outcomes, including demographic breakdowns, go to My Healthy Community